Bilal ZouheirBy Bilal Zouheir · Founder of A Good Movie to Watch

ISP Complaint Hotspots by ZIP Code

Cross-referenced with the FCC's national provider map.

106,453 internet complaints · 16,448 ZIPs · 24 months through 2026-05-13

The FCC publishes every consumer complaint filed against an internet provider since 2014, with the ZIP, the date, the issue (Speed, Billing, Availability, Interference, Equipment), and the method (Cable, Fiber, DSL, Wireless, Satellite). What it doesn't publish is the company name. The consumer enters that, the FCC keeps it private.

So we did the next-best thing. We took 106,453 internet complaints from the past 24 months and crossed them with the FCC's National Broadband Map, which lists every provider that serves every US county. When 92% of complaints in your county are about Cable internet and Cox is the only major cable provider, the math speaks for itself. We don't name the ISP for you. We tell you who's there and what people are complaining about, and you can do the addition.

Type in your ZIP. The page shows what your area complains about most, how that compares to the rest of your state, and which providers operate there. Heads up: not every complaint is an outage. Billing complaints are nearly half the total. Use the "service quality" figure for the closest proxy to actual network problems.

What "service-quality" means here.

Not all complaints are network issues. Billing is the single largest category at nearly half. To get the closest proxy to outages, slow speeds, and bad equipment, we report service-quality complaints separately, which combines Availability, Speed, Equipment, Interference, and Service Quality. State percentiles are calculated from this subset. Satellite providers (Starlink, HughesNet, Viasat) are shown separately because their nationwide footprint would otherwise dominate every county.

Complaints by state

Last 24 months. Click a state to fold its worst ZIPs into the page above. (Pick any ZIP from that state in the search.)

StateTotal complaints
California12,047
Texas10,151
Florida8,760
New York6,479
Pennsylvania4,190
Georgia4,001
North Carolina3,866
Arizona3,752
Ohio3,702
Illinois3,528
New Jersey3,317
Virginia3,139
Washington3,050
Michigan2,933
Colorado2,427
South Carolina1,788
Missouri1,784
Indiana1,740
Maryland1,728
Tennessee1,649
Louisiana1,608
Nevada1,426
Massachusetts1,421
Minnesota1,400
Oregon1,323
Alabama1,312
Wisconsin1,299
Connecticut1,294
Oklahoma1,254
Kentucky1,085
West Virginia1,001
Arkansas901
Mississippi763
New Mexico660
Kansas578
Utah562
DC527
Iowa505
Nebraska501
New Hampshire406
Puerto Rico395
Delaware345
Idaho343
Maine335
Montana211
Rhode Island201
Hawaii192
Vermont156
Alaska148
South Dakota105
Wyoming92
North Dakota60
US Virgin Islands10
Guam2
American Samoa1
National106,453

Sources: FCC CGB Consumer Complaints (dataset 3xyp-aqkj), filtered to issue_type=Internet, last 24 months as of 2026-05-13; FCC BDC Provider Summary by Geography (June 2025 dataset, published April 2026), County-level Fixed Broadband rows with at least 2% residential coverage; FCC BDC Provider List (canonical holding company names); Census Bureau ZCTA-to-County Relationship File (2020). ZIP-to-county joins use the dominant-area county for each ZIP. The FCC consumer complaint data does not include the carrier name; we infer likely responsibility only by the dominance of one provider in a given tech footprint, never by directly attributing a complaint to a named company. Refresh cadence: nightly via the source API. Spot something wrong? Tell us.

Curated by humans, not algorithms.

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